 Online Learning Update Ray Schroeder, editor, COLRS - Online@Illinois SpringfieldOnline Learning Update - a blog published daily since 2001 by Ray Schroeder, Professor Emeritus, University of Illinois at Springfield |
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Monday, January 16, 2006
A Study of the Satisfaction of Quality - Helen Khoo Chooi Sim, Hanafi Atan and Rozhan M. Idrus; Instructional Technology and Distance Learning
This article reports on the study undertaken to determine the satisfaction of quality related to the 16 dimensions of the support system provided to the learners enrolled at the School of Distance Education (SDE), Universiti Sains Malaysia (USM). The three main aspects of this study were the frequency of usage, the degree of the usefulness in their learning and the critical dimension contributing towards the overall satisfaction of quality of the support system. The findings revealed that the learner support system consisting of the annual residential intensive course, modular printed learning materials, academic planner, the university library, the academic guide book and video conferencing were among the dimensions perceived to be useful by the students in providing the necessary support in the learning processes.
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