 Online Learning Update Ray Schroeder, editor, COLRS - Online@Illinois SpringfieldOnline Learning Update - a blog published daily since 2001 by Ray Schroeder, Professor Emeritus, University of Illinois at Springfield |
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Wednesday, February 02, 2005
Virtual Reference: Alive & Well - Brenda Bailey-Haner, Library Journal
The value of virtual reference services has been questioned in recent articles, including two by Steve Coffman and Linda Arret—both early adopters of the service. They wonder if virtual reference can ever be self-sustaining without being subsidized with LSTA (Library Services and Technology Act) money and caution librarians to examine carefully the options before launching a virtual reference service. They cite grim statistics and scary costs. But that's hardly the whole picture.
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