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Support Services in E-Learning - an Eevaluation Study of Students' Needs and Satisfaction - Torstein Rekkedal and Svein Qvist-Eriksen, EURODL

English Abstract: The article reports from an evaluation study among NKI Internet students. The main aim of the study was to examine students' need for support services in Internet based distance study and examine the students' satisfaction with support services. The study was carried out as part of the project, Student Support Services in e-Learning, supported by the Socrates Minerva Programme of the EU Commission. The other partners of the project have carried out similar evaluation studies. For reasons of comparison between different countries, institutions and systems, the quantitative part of the evaluation instrument was, except for language differences, identical with the one used in the studies conducted by the other four project partners, Ericsson Competence Solutions and Cork Institute of Technology in Ireland, FernUniversität in Germany, University of Rome III in Italy. The NKI evaluation study was designed to supply results to form the basis for planning quality developments of the learning management system, organisation and counselling services.

  posted by Ray at 6/23/2004 11:25:00 AM permanent item link   

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