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Monday, May 24, 2004
What is Workflow Learning? - Jay Cross, eLearning Magazine
A buff venture capitalist in a designer suit steps into my elevator. Soon she asks, “Workflow learning? What’s that?” I reply: “That’s something you won’t have to ask five years from now, for by then Web Services and the integrated, real-time enterprise will be commonplace. Learning will have become a core business process. It’s what will connect humans to their work. Now, we call it workflow learning because it’s a different animal from the workshops, reference manuals, computer-based training, and courses that have been the staple of corporate training departments. The goal of workflow learning is to optimize business performance. It employs “smart” software to guide, inform, and assist workers to do their jobs better. When appropriate, it will put the worker in touch with the right expert or mentor or help desk, someone who’s both knowledgeable and available.
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