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Friday, May 31, 2002
http://chronicle.com/free/2002/05/2002053101t.htm New Service Allows the Public to Pose Reference Questions Without Visiting the Library SCOTT CARLSON Starting on Monday, members of the public will be able to use the World Wide Web to seek answers to reference questions from librarians around the world, including some at college libraries. The service, called QuestionPoint, will operate through a Web browser and may make some visits to the library unnecessary. The Library of Congress and the Online Computer Library Center, better known as OCLC, developed it. A patron will gain access to QuestionPoint through his or her local library's Web site. Questions will be routed to local libraries first. If those libraries aren't open, the question will be sent to an open library -- one that has strengths in disciplines that match the nature of the question. A librarian will pick up the question and help the patron find an answer. QuestionPoint offers a reduced subscription price for any library that agrees to help answer its inquiries....
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